How to remove a mobile device from your Exchange account
How to remove a connected mobile device from your Exchange account:
- Sign in to the OWA portal
- Click Mail to open Outlook on the web (formerly known as Outlook Web App).
- In the upper-right area of the page, click Settings (
), and then click Options.
- In the navigation pane on the left, expand General, and then click Mobile Devices.
- The Mobile Devices tab shows a list of all Exchange ActiveSync devices connected to your account, including mobile phones and tablets.
- Select the device you want to remove and click Remove. The Last Sync Time field shows you the last time a device synchronized. For example, looking at the red block box in the figure below. It's an example to delete the only iPhone in the connected mobile devices.
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After deleting the connected devices, you should do the followings as described below.
- In the device with having a problem in syncing of Nine, remove the account (Exchange) from the device.
- Set the account again.
- Try syncing your emails from the server.
- Make sure whether there were any syncing troubles with your server.
- If you have other troubles in syncing with your server again, please send us the log with the following way.
- Nine Settings > Send feedback > Report a problem
- Nine Settings > Send feedback > Report a problem